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Refund & Cancellation Policy

 Standard Candle Orders

We want you to love your purchase. If there is a problem with your candle, please contact us within 7 days of delivery or pickup.

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You may be eligible for a replacement or refund if:

  • The candle arrived damaged (cracked jar, broken lid, melted in transit, leaking wax, etc.)

  • The wrong scent or size was received

  • The candle has a performance issue (e.g., defective wick)
     

Conditions:

  • The product must be unused or burned less than 10%.

  • Photos of the defect/damage are required for review.

  • Refunds are issued back to the original payment method.
     

Not eligible for refunds:

  • Buyer’s remorse (e.g., “I don’t like the scent”)

  • Candles purchased on sale, at pop-up events, or final sale tables

  • Issues caused by improper use (e.g., leaving a candle burning unattended), not adhering to our Candle Care and Safety Guide.

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Custom Candle Orders

Custom candles are made specifically for you—this includes custom scents, labels, colors, or bulk/wholesale orders. All custom candle orders are final sale. No refunds, returns, or exchanges.

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Spa Appointments & Nail Services

To respect our technicians’ time and the schedules of all clients, we kindly ask for at least 24 hours’ notice for any cancellations or rescheduling.

 

Cancellations & No‑Shows

  • Appointments canceled more than 24 hours in advance will not incur any fees.

  • Same‑day cancellations (less than 24 hours’ notice) will be charged 50% of the service price.

  • Cancellations made within 1 hour of the appointment time are considered a no‑show.

  • No‑show appointments will be charged 100% of the service price.

  • Repeated cancellations or no‑shows may require full prepayment for future bookings.
     

Same‑Day Rescheduling

  • Requests to reschedule an appointment to an earlier or later time on the same day are reviewed on a case‑by‑case basis and are not guaranteed.

  • If same‑day rescheduling is approved, an additional fee equal to 35% of the service price will apply. This fee reflects schedule disruption, technician availability, and travel/logistics adjustments.

  • Clients may reschedule an appointment only once.

  • If a rescheduled appointment is missed or requires another change, the appointment will be cancelled and treated according to our cancellation and no‑show policy.
     

Late Arrivals

  • Clients who arrive more than 15 minutes late may need to reschedule or have their service shortened.

  • Arrivals 60 minutes or more past the scheduled start time are considered a no‑show and will be charged accordingly.
     

We do not offer refunds for completed services. However, we stand by our work.

You may request a complimentary fix if:

  • There is lifting, chipping, or breakage within 3 days (for gel or acrylic)

  • A service was not performed as requested

  • A nail breaks due to a technical issue—not accidental damage.
     

Not eligible for refunds or free fixes:

  • Change of mind after service is completed

  • Damage caused by daily activities (breaking a nail at work, sports, etc.)

  • Normal wear and tear

  • Customer states they “don’t like the color” after polish application

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