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Shipping Policy

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At A Touch of Elegance, every order is crafted, packaged, and shipped with care to ensure your products arrive safely and beautifully.

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Processing Time

  • All standard candle orders are processed within 3–5 business days

  • Custom candles may require additional time depending on design and production needs.

  • You will receive a confirmation email once your order is placed and another when your order has shipped.
     

Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on weight, packaging, and destination.

  • Most orders arrive within 3–7 business days after shipping.

  • We currently ship within the United States.

 

Order Tracking

Once your order ships, you’ll receive a tracking number so you can follow your delivery in real time.

 

Lost, Stolen, or Delayed Packages

  • Once your order is handed to the carrier, delivery is out of our control.

  • We are not responsible for lost, stolen, or delayed packages.

  • If an issue occurs, please contact the carrier directly with your tracking number
     

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of:

the damaged item, packaging, and the shipping label. We will gladly send a replacement after review. Refer to our refund policy for more details.
 

Incorrect Address 

Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to an incorrect address.

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